vivici's customer care

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You can track your package by logging into your account or with the tracking number provided (DHL/Feddex for all orders).

Please allow up to 3-5 business days for your order to process. In the event that your order is placed on hold and we are unable to reach you within 7 business days, we reserve the right to cancel your order.

*All orders placed between 12:00 p.m. ET Saturday and 11:59 p.m. ET Sunday will not be processed until the following business day.

Payments for pre-orders for items that are available at a later date (estimated arrival time for the item(s) are displayed on the product page) are processed as soon as the order is placed.
After checking out, the item(s) will be reserved for you and shipped as soon as we get them back in stock. We will send you a tracking number once your order is shipped out.

If the pre-orders for certain item cant be provided, the customer will be fully refunded.

We cannot do any type of price match or adjustments on previous purchases.

We accept all major credit and debit cards and our prices are shown in U.S. dollars & Paypal

256-Bit Encryption ?

A 256 bit SSL encryption isa technique that uses 256 bit key to encrypt and decrypt the data transferred between the client and the server. The most modern forms of algorithms and protocols, including SSL and AES, uses 256 bit encryption for generating private and public security keys.

Credit card and order data is encrypted and secure. VIVICI's store is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.


We offer free FedEx SurePost shipping for all domestic orders above $150. Please allow 3-5 business days for your order to be processed.
Domestic: 3-7 business days
rders placed on weekend and national holidays are processed the following business day.
For prescriptions order, please add an extra 10 business days.

All orders require a signature at delivery. We recommend shipping your package to a location where an adult will be present to sign for the package. We will try our best to get your order in time, however, there may be further delays of no one is present at the time of delivery.

We offer $49 international shipping worldwide (except Russia, Iran, China and European Union countries) and $25 shipping to Canada.
*Please note that customers are responsible for paying customs, duties and/or VAT.
Wee need to check prices .

All international orders are shipped via DHL/FedEx. Please allow up to 3 business days for your order to be processed and up to 10 business days for your package to arrive.
For prescriptions order, please add an extra 10 business days.
We need to check with lexi for shipping so we can be accurate.

We ship worldwide with the exception of Russia, China and Iran.

No, we can't reroute any packages to a different address after they've been shipped. However, you can email us at with your order number and we can request that your package be returned to our warehouse and re-shipped to a different address with an additional fee.

How Long Does International Shipping Take?

Depending on the size of your package or freight and the shipping mode, international shipments can take anywhere from two days to four weeks. The fundamental tradeoff when shipping freight is time versus money. Air cargo is notorious for its fast international delivery but is very expensive. On the other hand, moving freight over the sea on cargo barges can take more time but save you money.


For international orders, return shipping costs are not covered by Vivici unless merchandise is defective.

All merchandise must be returned unworn and in like-new condition with the original price tag attached in order to receive a full refund. Vivici reserves the right to refuse any returns that do not meet our quality control requirements.

The price of prescription and/or polarized lenses is non-refundable, but the price of the frame can be refunded.

We will process a refund once we receive your return. Please allow 5-10 business days for your bank or card issuer to process the refund. The amount will be refunded to your original form of payment.

Shipping instructions will be sent upon submitting your return request to

Please ship to the address provided by the customer service team with your authorization number and original packing slip.
Please use a shipping courier that provides both insurance and tracking to ensure that we receive your package. We unfortunately are unable to cover packages lost in transit.

Refunds are only issued after merchandise has passed our quality control check. Refunds are automatically processed in
the original form of payment. Please allow 5-10 business days for your refund to show on your bank statement.

Blue Shieldz

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Simply choose the appropriate option under “Add Prescription” on our product page, upload your updated prescription that
has been written within the last 2 years and your Pupillary Distance (PD).
Your PD is the distance in millimeters between your pupils, and it helps us ensure your prescription fit perfectly in your frames. If your doctor did not include this measurement within your prescription, please use the tool provided under “Pupillary Distance” on our product page to measure your PD.

Polarized lenses are available for most sun frames and can be made into prescription lenses.

We have expanded our prescription offerings!
We are now able to fill prescriptions in both optical and sun frames. All optical frames can now be filled with both optical and prescription lenses.
Most sunglass frames can be filled with either optical or prescription sun lenses.

Vivici Eyewear offers 1.56 index, 1.6 index, 1.67 high index lenses ,1.74 high index lenses, photochromic/Transition
lenses , Blue ShieldZ (blue light protecting)  with all indexes, sunglasses lenses and polarized lenses for sun glasses. 

Polycarbonate lenses area type of eyeglass lens made of a strong yet lightweight plastic. They're designed to withstand impact, correct vision issues, and give your glasses a streamlined appearance with their thin profiles.

They are thinner lenses and have
anti-scratch coating and 100% UV protection. Recommended for stronger prescriptions.

They are the thinnest lenses that we offer for the strongest prescriptions. They are both anti-scratch and 100% UV Protection.

Only available for sunglasses, they are ultra thin, anti-glare plastic lenses, with 100% UV protection.

thank you & enjoy

It is our pleasure to serve with you. We here at VIVICI are grateful for your patronage and look forward to serving you in the future. Thank you for shopping with us!